repairs and maintenance

How to report a repair

There are a number of ways to report a repair to your landlord:

Online

Freephone

  • Dale & Valley Homes: 0800 083 0333
  • Durham City Homes: 0800 068 0013
  • East Durham Homes: 0800 032 0835

Emergency repairs

An emergency repair would be an issue that poses a threat to your health, safety or security.

If outside of normal office hours, you should report an emergency repair by calling your landlord’s freephone number above.

Please note: you must not abuse this essential service, which is for genuine emergency repairs only. In doing so, you may delay response to a genuine emergency and place other people at risk. Anyone found to have abused the service may be required to pay a call-out charge.

Ask for identification

All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.

Want to know more?

If you or someone visiting you causes damage to your property that requires a repair, you may have to pay the cost of the work.

For more information visit our policies page.

Policies