How to report a repair
You can report a repair by calling freephone:
- Dale & Valley Homes: 0800 083 0333
- Durham City Homes: 0800 068 0013
- East Durham Homes: 0800 032 0835
An emergency repair would be an issue that poses a threat to your health, safety or security.
If outside of normal office hours, you should report an emergency repair by calling your landlord’s freephone number above.
Please note: you must not abuse this essential service, which is for genuine emergency repairs only. In doing so, you may delay response to a genuine emergency and place other people at risk. Anyone found to have abused the service may be required to pay a call-out charge.
Ask for identification
All of our employees and contractors carry identification cards. External agencies carry a letter of authorisation issued by us. Always ask to see some form of identification before you let anyone into your home.