Changes to services

Following a review of services, County Durham Housing Group has changed the opening times of its reception desks and Peterlee Customer Service Centre.

Research on the footfall on the group’s three offices in Bishop Auckland, Meadowfield, Peterlee, and its outlet in Castledene Shopping Centre, found that there were definite peaks and troughs in typical visitor times.

As a result, reception desks and Peterlee Customer Service Centre will be open to the public between 9am and 4pm from Tuesday, 2 January 2018. The Saturday morning service at Peterlee Customer Service Centre will also close from that week.

Gary Lormor, Customer Services Manager, said: “We spent a lot of time reviewing how customers were accessing our services and found that our resources could be better placed by managing service opening hours more effectively.

“By operating under new opening hours, it will allow officers to have more time for other administrative duties; as well as provide better value for money.”

Outside of these times, customers can still contact the group by email at or by calling:

  • 0800 083 0333 (Dale & Valley Homes)
  • 0800 068 0013 (Durham City Homes)
  • 0800 032 0835 (East Durham Homes)

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