housing provider looking for customers’ views

One of the north east’s largest housing associations is carrying out a major survey to find out what customers think of their homes and the services they receive.

 County Durham Housing Group will be undertaking a telephone survey of its customers over the course of five weeks, beginning this week.

Around 1,000 tenants will be contacted, with calls lasting around 10 minutes. Questions will delve into customers’ experiences of living in a County Durham Housing Group property.

The calls will be made by The Leadership Factor, on behalf of the group, during the daytime and evening.

County Durham Housing Group Head of Strategy and Performance, Louise Taylor, said: “This survey will provide us with vital feedback to help us improve the experience people have in their homes and neighbourhoods.”

For more information on the survey contact engagement@cdhg.co,uk

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