Important information for Dale & Valley Homes customers

Due to a technical error, Dale & Valley Homes customers who pay their rent weekly by Direct Debit have had their payments taken twice.

A reversal of the payment has been requested immediately and will be credited to affected customers’ accounts within the next few days.

Customers do not need to contact their bank however should get in in touch with us as soon as possible if their account is not recredited.

For those who have had Direct Debits returned as unpaid as a result of this issue, or have made an indemnity claim, we will contact you in due course.

We sincerely apologise for any inconvenience this may cause however if you have any queries do not hesitate to contact us on 0300 1311 999.

latest news

housing group confirms emergency Christmas contacts

County Durham Housing Group is advising customers of its emergency contact number over the festive period. Our offices will close

Find out more

Cash helps solve cadets’ transport needs

A small grant from one of the north east’s biggest housing associations has helped Royal Air Force Air Cadets in Bishop Auckland buy a new m

Find out more