County Durham Housing Group are seeking to recruit a Customer Insight Team Leader.
This exciting opportunity has arisen for someone with a keen interest in listening and responding to customer feedback.
As the Team Leader of the Customer Insight Team you will:
- oversee our approach to dealing with customer complaints and compliments
- be a good problem solver with great communication skills to be able to interact with our customers and internal services to find resolutions
- be able to deal with challenging conversations and situations, focussing on trying to resolve the issues at hand
- be great at identifying trends and themes from our complaints and putting these forward to help make changes which will help us to understand where as a business we can improve
- be enthusiastic about developing your team to be able to deliver the best results for our customers.
Find out more and apply here.
Interview date to be confirmed.
Closing date for applications is Sunday 24 March at 11.59pm