Through our customer engagement programme we can shape our service delivery and also get feedback on the support we provide.
There are a number of ways our dedicated Community Investment Team and Engagement Team work with residents:
- VOCAL (the voice of the customer and leaseholder) is a tenant-led forum that is responsible for reviewing, scrutinising and challenging the quality and delivery of the group’s customer-facing services. It ensures that both the group’s strategic direction and service development meet your needs.
- Our community investment programme works alongside groups and partners to deliver projects that decrease worklessness, increase families’ income and improve health, wellbeing and confidence. It empowers people to improve their community through investment, support and training.
- We have a dedicated employability service that works with residents of all ages and backgrounds to find work, access training, gain apprenticeships and venture into self-employment.